Title VI & ADA Nondiscrimination Policies

Title VI Nondiscrimination Policy Statement

Phoenix-Mesa Gateway Airport Authority (PMGAA) assures that no person shall on the grounds of race, color, national origin (including limited English proficiency (LEP)), sex (including sexual orientation and gender identity), creed, or age, as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 (PL 100.259), Section 520 of the Airport and Airway Improvement Act of 1982, and related authorities (hereafter, "Title VI and related requirements"), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity that receives U.S. Department of Transportation (DOT) funding. Title VI also prohibits retaliation for asserting or otherwise participating in claims of discrimination.

PMGAA further assures every effort will be made to ensure nondiscrimination in all of its programs and activities, whether those programs are federally funded or not. PMGAA agrees, among other things, to understand the communities surrounding or in the flight path, as well as customers that use the airport. Anytime communities may be impacted by programs or activities PMGAA will take action to involve them and the general public in the decision-making process.

PMGAA requires nondiscrimination assurances, as prescribed by FAA, from each tenant, contractor, and concessionaire providing an activity, service, or facility at the airport. Assurances must be included in any related lease, contract, or franchise agreement between PMGAA and each tenant, contractor, and concessionaire, as well as in any similar agreements with their own sub-tenants and sub-contractors.

Any person who believes they have been aggrieved by an unlawful discriminatory practice may file a complaint with the PMGAA Title VI Coordinator by email to civilrights@gatewayairport.com or by mail to the following location:

Title VI Coordinator: Veronica Lewis
Phoenix-Mesa Gateway Airport Authority
5835 S. Sossaman Rd.
Mesa, AZ 85212

Individuals who believe they have been subjected to discrimination are required by federal regulations to submit the complaint no later than 180 calendar days from the date of the alleged incident.

Complaints should be submitted in writing using The Airport's Title VI Complaint Form. If a complaint is initially made by phone, it must be supplemented with a written complaint. Accommodation will be provided upon request to individuals unable to file a complaint due to disability. Upon request, PMGAA will make available language assistance for persons with limited English proficiency as needed to file a complaint. For accommodations or language assistance, call 480-988-7632.

49 CFR Part 21
This link is provided to 49 CFR Part 21 titled Nondiscrimination in Federally-Assisted Programs of the Department of Transportation - Effectuation of Title VI of the Civil Rights Act of 1964.

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ADA / Disability Non-discrimination Policy

The Phoenix-Mesa Gateway Airport Authority (PMGAA) is committed to ensuring that no person is excluded from participation, denied benefits of, or subjected to discrimination at the Airport. Any person, or his or her representative, who believes that he or she or any specific class of persons has been subjected to discrimination or retaliation based on their disability may file a complaint with the PMGAA. The complaint may relate to discrimination by Airport employees, contractors, concessionaires, lessees, or tenants of the Airport, or be related to a facility at the Airport.

The following procedures indicate how PMGAA will address Americans with Disabilities Act (ADA) and Section 504 complaints and provide requirements of the complainant.

Written and Complete Complaints

Written complaints received by Airport staff are forwarded to the ADA Coordinator. The Coordinator maintains a record of the complaint and ensures the complaint is complete. If it is not complete, the ADA Coordinator will require the complainant to submit additional information before officially accepting the complaint. Complaints should be submitted on the Airport's ADA Complaint Form.

These procedures to not deny or limit the right of a complainant to file a formal complaint with an outside agency such as the U.S. Department of Transportation or the Federal Aviation Administration or to seek private legal counsel regarding discrimination. In the event of legal action, PMGAA may suspend efforts to resolve the complaint and refer the case to its legal counsel; response timelines will be subject to the legal process.

Submitting a Complaint

Complaints must be filed within 180 days after the reported discriminatory event, must be in writing and signed or emailed, and must be delivered to:

ADA Coordinator
Phoenix-Mesa Gateway Airport Authority
5835 S. Sossaman Rd.
Mesa, AZ 85212

Or submitted by email to civilrights@gatewayairport.com

If a complaint is initially made by phone, it must be supplemented with a written complaint within 180 days after the reported discriminatory event.

Assistance Filing a Complaint

Accommodation will be provided upon request to individuals unable to file a written complaint due to disability. Upon request, the Airport will make available language assistance for a person with limited English proficiency as necessary to file a complaint.

Procedures and Resolution

The ADA Coordinator may meet with the complainant to clarify the issues, obtain additional information, and determine if informal resolution might be possible. The Coordinator will also discuss the issue with other involved parties (including tenants, concessionaires, contractors) to determine existence of any violation.

PMGAA encourages informal resolution of complaints or grievances within 60 calendar days after receiving the completed complaint. In the event an informal resolution and agreement cannot be reached, the ADA Coordinator will issue a written decision within 90 days of the receipt of a completed complaint. If the decision requires additional time, the ADA Coordinator will inform the complainant in writing of the number of days extension required up to 60 days and the summary reason for the extension.

The complainant may appeal the decision if the ADA Coordinator's determination does not satisfactorily resolve the matter. The appeal must be in writing, provide a detailed description of the basis of the appeal and forward any additional supporting documentation. The appeal must be filed within 15 days of receipt of the ADA Coordinator's written decision and sent to the ADA Coordinator.

The PMGAA Executive Director will review the appeal and gather any additional information needed. A final determination of the PMGAA Executive Director will be provided in writing within 60 days of the receipt of the appeal unless the complainant is notified in writing of the need for additional time and the reason.